For passengers who would like to claim VAT refund, before check-in, you can contact VAT Refund for Tourists on 4th level. (For more details, access VAT-refund service)
For passengers who would like to work abroad, you can file a request and submit your documents at the job-seekers’ inspection department. (For more details, access job-seeker’s inspection department).
For passengers who would like to request a Re-entry Visa, you can access information Click here.
boarding pass, passport, Departure Card >> Departure Card sample
Passengers can use FREE WiFi Service at the airport with selecting network SSID “@ AirportTrueFreeWiFi”. Click here
Step 1 : Passengers check their boarding passes at the check-in counter on 4th level.
The number of the check-in counter can be verified on the Departure Flight Board or the flight status can be checked via online system. click here
Passengers can check for size restrictions of carry-on baggage at the Inspection counter on 4th level. Please be informed that the size of your baggage should not exceed 56 cm. x 45 cm. x 25 cm.
Baggage Inspection counter
Tourist Passengers can process VAT refunds by contact the at VAT Refund service counter within the airport locate at 4th floor, gate 10, or can claim the refund via VAT Refund Kiosks located at the airport. Click here
Step 2 : Going through security inspection on 5th level of the Passenger Terminal Building, passengers present their boarding passes and their identity documents (National ID Cards or passports) at the Security Inspection for Domestic Departures.
Inspections in the Passenger Terminal Building
- Present your traveling documents.
- Place your belongings, liquids, electronic devices (e.g. laptops) into a tray to pass through an x-ray scanner.
- Walk through a metal detector.
- Go through the hand scanner for body check
Access additional security details Click here.
the picture of security inspection steps
Step 3 : Go through Passport Control.
the Passport Control counter
Step 4 : Wait for boarding at the gate hold room in the Concourse building verifying in your boarding pass.
For who looking for hotels and accommodations with special discount, please find them Click here
walkways to gate hold rooms
gate hold rooms
Inside the Passenger Terminal building, restaurants, duty free stores and various shops are at your service.
For passengers who need to rent a car, you can check availability with special rate of care hire and make online booking.
shop and restaurant areas inside the Passenger Terminal building
You can check the Concourse building on your boarding pass.
boarding pass sample
For more information, please contact Information Counter at Suvarnabhumi Airport with 24 hours availability, both inside and outside the terminal building or call 02-132-1888. Click here
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